Free CMQ/OE Practice Test
1. One impediment to bringing about effective change is that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and never as a result of any fundamental aspects of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational components of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach through which individuals add their knowledge into a common storehouse (say for example a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t an exclusive the main methodology. Which of the outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers in a factory called Hawthorne Works in early the main last century. The analysis found that when workers know they’re being monitored within the experiment, the results in the experiment are usually different than those achieved by workers involved in an identical experiment who will be unaware that they are being monitored. Sometimes the gap is positive, and quite often the gap is negative, when workers know they’re being observed within the experiment, the results tend to be skewed, which have to be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which lots of people have referred to as a pyramid. In the bottom would be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that just isn’t possible for those to own objective of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach through which individuals add their knowledge into a common storehouse (say for example a database) is actually a codification strategy, or push strategy. One other answer option is all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, would be included in the 5 Whys method of dealing with the main of a problem. The diagram concept was created by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually utilized in the style of employee training programs.
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