Free CMQ/OE Practice Test
1. One impediment to contributing to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and never due to any fundamental aspects of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge to some common storehouse (like a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t a proprietary part of the methodology. Which of the outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works during the early part of the 20th century. The research found that when workers know they’re being monitored in an experiment, the final results from the experiment tend to be distinct from those achieved by workers getting involved in a similar experiment who’re unaware actually being monitored. Sometimes the gap is positive, and often the gap is negative, however, if workers know they’re being observed in an experiment, the final results are often skewed, which should be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have identified as a pyramid. In the bottom would be the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow believed that no one is able for those to achieve the objective of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge to some common storehouse (like a database) is known as a codification strategy, or push strategy. The other answer choices all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, will be used as part of the Five Whys technique for getting to the foundation of the problem. The diagram concept was made by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is called the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the design of employee training programs.
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