Decanting tenants an effective practice guide


Whenever a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could offer the many displaced tenants from the impacted area. The Housing Association required an urgent situation housing solution for your team which could provide:

• 24/7/365 usage of comfortable, long-term accommodations

• Flexible leasing terms and duration of stay options

• Convenient locations within the affected regions additionally,

to make certain costs were managed effectively, the corporation required a solution that included consolidated, centralised billing. Previously, associates were negotiating lease terms and signing agreements without company authorisation. This led to higher lodging costs, increased incidental charges and greater financial risks and exposure for both the employee as well as the client.


The Housing Association needed to secure an extensive emergency housing solution that will keep costs down and streamline the billing process so the CATS team could target meeting their tenant’s needs. Jigsaw, with its broad inventory of hotels, apartments, homes and more, was able to supply the Housing Association CATS teams with furnished apartments to have an extended stay over Thirty days. This solution offered several advantages, including:

• Major cost savings

By consolidating all disaster-related employee costs, using furnished apartments rather than hotels, and identifying convenient options in the specific location, the customer surely could reduce staff overtime previously spent on invoicing and processing, eliminate short-run stay hotel taxes and dealt with Jigsaw to negotiate exceptional leasing terms for (60 day) stays.

• Improved operating efficiencies through centralisation

Centralisation of the temporary housing process through Jigsaw allowed the customer to enhance operating efficiencies by providing a single source for many housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time needed for repairs or relocation. Providing an emergency housing solution for a leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a far more comfortable, home-like environment with larger living spaces, full-size kitchens and separate rooms. This solution allowed the client’s employees to target less around the stress and inconveniences associated with getting away from home for long durations plus more on fulfilling the displaced tenant’s needs.

• Enhanced entry to data

Centralised event data allowed for simplified and consolidated catastrophe reporting. Moreover, this functionality provided enhanced reporting features very important to successfully managing expenses, sharing information and improving service. Results Through providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process plus more suitable housing accommodations, Jigsaw could help the client save a lot of time, money and resources. Therefore, the Housing Association enjoyed a savings in excess of 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for every apartment. For more information on this example study or how Jigsaw could work along to provide a temporary housing solution for the catastrophe response teams, please call 0845 0000 792 or complete the design below.

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