Free CMQ/OE Practice Test
1. One impediment to bringing about effective change could be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, instead of as a result of any fundamental aspects of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational aspects of which of those management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The ability management approach through which individuals add their knowledge into a common storehouse (like a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that aren’t an exclusive area of the methodology. Which of those outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works in early area of the 20th century. The study found that when workers know they’re being monitored throughout an experiment, the outcome from the experiment usually are different than those achieved by workers involved in the same experiment who will be unaware they are being monitored. Sometimes the main difference is positive, and often the main difference is negative, however, if workers know they’re being observed throughout an experiment, the outcomes will often be skewed, which have to be considered.
2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have identified as a pyramid. At the end will be the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow considered that fat loss for people to get the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach through which individuals add their knowledge into a common storehouse (like a database) can be described as codification strategy, or push strategy. Another answer choices are all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be used as part of the 5 Whys technique for addressing the foundation of your problem. The diagram concept was made by Kaoru Ishikawa, which is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be utilized in design for employee training programs.
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