Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, instead of due to any fundamental areas of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational components of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The information management approach in which individuals add their knowledge into a common storehouse (say for example a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools which aren’t a proprietary area of the methodology. Which of these outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers in a factory called Hawthorne Works in early area of the 20th century. The research discovered that when workers know they’re being monitored within the experiment, the final results from the experiment usually are distinct from those achieved by workers enjoying much the same experiment that are unaware actually being monitored. Sometimes the main difference is positive, and quite often the main difference is negative, however, if workers know they’re being observed within the experiment, the results are often skewed, this also must be looked at.
2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which a lot of people have called a pyramid. At the bottom are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow belief that just isn’t possible for individuals to achieve the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach in which individuals add their knowledge into a common storehouse (say for example a database) can be described as codification strategy, or push strategy. The other answer choices all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, can be included in the Five Whys way of progressing to the foundation of a problem. The diagram concept originated by Kaoru Ishikawa, in fact it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the appearance of employee training programs.
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